PASSENGER GUIDE

Luggage service

Baggage

Lost Baggage

Introduction

Upon arrival, if passengers find that their baggage has not arrived at the same time, please contact the Baggage Service counter outside the entrance of the Arrival Hall. Baggage Service Phone: +86-717-653215. If baggage still cannot be found after a careful search by airport staff, the following procedures will be applied


  • 01

    A Baggage-Delivery Incident Form is completed in duplicate by the passenger. One copy is kept by the passenger to later collect baggage or as proof for later compensation, and the other copy will be retained by the Baggage Service counter;

  • 02

    Please consult with the Baggage Service counter regarding compensation and/or daily-expense compensation (provided according to applicable airline regulations.).


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